Terms & Conditions
no profanity or abusive language (this includes exclusionary language that targets specific groups of people); we endeavour to provide a safe space for everyone!
be a good sport at all times
please clean up after yourself
in-store trading is allowed, but in-store selling to other customers is not (please note that this is also not permitted on mall property without permission of the mall)
please be on time for events with a specific start time
remember we’re playing in an enclosed space and avoid strong body odour or perfumes
please give us feedback on ways we can make your gaming experience more enjoyable!
Unopened products may be returned within 30 days for exchange or store credit
We reserve the right to refuse returns on materials damaged after purchase
We reserve the right to refuse returns on print material
Bought a game that’s missing pieces or is otherwise defective? We encourage you to contact the game publisher as they’ll be happy to replace your item for you (and may even throw in something extra!)
Bought a defective toy or a book with a printing error? Bring it back and we’ll do an exchange, regardless of condition.
A receipt is not necessary to do an exchange (but it sure helps!)
Board Game Rentals (South Guelph Location only):
Sign up with your credit card
Pay 10% of the board game price + tax
Take the game home until close on the next business day!
Late fees are 10% of the game price + tax per day
Want to buy it after you rent it? We’ll take your rental fees off the purchase price!
Want a game for a specific date? Call or email to make a reservation!
Contact us for more information
if you lost an item during a gaming event, please inquire with staff. Be prepared to describe any cards or gaming items you have lost during one of our events.