A message from Jenn regarding COVID-19 (Updated 3/17/20)
UPDATE MARCH 17, 2020:
As I’m sure you heard from this morning’s news, Ontario has been placed in a state of emergency. As of now, we are not required to close, however we will be making the following changes, to scale down our operations in order to help the initiative of social distancing to curb the spread of COVID-19:
All in-store play is cancelled, effective immediately
Downtown Guelph will be open daily from 12 to 5pm only
South Guelph will be open from 12 to 5pm on Tuesday and Wednesday this week only. You may still purchase from South via our webstore for home delivery within Guelph (select “pick up in store” and send us a quick email to let us know that you'd like delivery).
We encourage you to utilize our offers of pre-paid curbside pick-up and home delivery within Guelph. You can order through our webstore at www.dragonguelph.com and you can still make orders and pay for your subscriptions through your ComicHub account at customer.comichub.com.
Please call, email, or message us with questions and orders. We’re all in this together, and together we’ll get through it.
We have been monitoring the current Coronavirus (COVID-19) situation and are taking it very seriously. However, I assure you, we are open.
Here are some of the measures we’re putting into place to help limit the virus:
We are taking a cautious approach to in-store play
We are still running events and our playspace will be open. We ask that customers experiencing symptoms, or with people in their household who are experiencing symptoms, stay home. We may ask anyone that is clearly showing symptoms to leave the space. For D&D players, who have already paid for their campaign, we will absolutely refund your entry fee if you wish to cancel your attendance. For Magic drafters, we ask you to reuse your lands from week to week.
We are taking in-store precautions to keep the space clean
We will be continually wiping down commonly touched surfaces, and taking extra care to clean the bathrooms regularly. We will advocate for regular hand washing at our events. Any staff that begin to show symptoms will self-isolate.
We are offering flexible purchasing to keep you safe
If you wish to make a purchase but avoid the store we can help you out. You can place and pay for orders online through your ComicHub account at customer.comichub.com, or through our webstore at www.dragonguelph.com or www.dragonmilton.com. We can also arrange purchases over the phone, or messenger. We can have the items ready to go so that you can walk in and out, have them brought to your car, or get them to you through home delivery or Canada Post.
If you have any questions about any of this, please feel free to reach out to us! We look forward to continuing to bring you awesome comics and games to help you and your family navigate these uncertain times. We will continue to monitor the situation as it unfolds and update you if our policies change.