Policies

  • In-Store Gaming:
    • no profanity or abusive language (this includes exclusionary language that targets specific groups of people); we endeavour to provide a safe space for everyone!
    • be a good sport at all times
    • please clean up after yourself
    • in-store trading is allowed, but in-store selling to other customers is not (please note that this is also not permitted on mall property without permission of the mall)
    • please be on time for events with a specific start time
    • remember we’re playing in an enclosed space and avoid strong body odour or perfumes
    • please give us feedback on ways we can make your gaming experience more enjoyable!
  • Returns Policy:
    • Unopened products may be returned within 30 days for exchange or store credit
    • We reserve the right to refuse returns on materials damaged after purchase
    • We reserve the right to refuse returns on print material
    • Bought a game that’s missing pieces or is otherwise defective? We encourage you to contact the game publisher as they’ll be happy to replace your item for you (and may even throw in something extra!)
    • Bought a defective toy or a book with a printing error? Bring it back and we’ll do an exchange, regardless of condition.
    • A receipt is not necessary to do an exchange (but it sure helps!)
  • Board Game Rentals (South Location only):
    • Sign up with your credit card
    • Pay 10% of the board game price + tax
    • Take the game home until close on the next business day!
    • Late fees are 10% of the game price + tax per day
    • Want to buy it after you rent it? We’ll take your rental fees off the purchase price!
    • Want a game for a specific date? Call or email to make a reservation!
    • Contact us for more information
  • Lost Item?
    • if you lost an item during a game Downtown, please check the lost and found box in the play space
    • if you lost or forgot cards during a game Downtown, please inquire with staff
    • if you lost an item at South, please inquire with staff

Comments are closed.